This two-day core program is centered on cutting edge behavioural science. It prepares people with knowledge, skills, and approaches to evaluate the communication content (verbal & non-verbal) of others. The program covers the knowledge, understanding, skills, and application of emotional competencies to help you become aware of your own emotions (so that you can prevent yourself from getting into trouble!).
This program is based on Dr. Ekman’s science and leading edge training methodology. You will learn to use the emotional timeline – From trigger to impulse to action, to understand the challenges and skills surrounding awareness through that process.
You will also learn to develop your skills to read the true emotions in others and help you build and maintain relationships that are both constructive and successful.
In this program, learn how to read facial expressions, plus the four other channels in others to know what they are saying – Body Language, Voice Quality, Verbal Style, and Verbal Content. You will practice and refine the skills within a safe learning environment with a Paul Ekman International Approved Trainer.
The wide applications and benefits of this emotion based training are outlined by Dr. Ekman as follows:
“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman (www.bigthink.com/think-tank/lie-to-me)
Upon completion, a graded Certificate of Competence will be awarded to you.
To enable you to recognise and manage your own emotions, improve your capacity to identify emotions in others and adopt appropriate strategies for building productive relationships.
At the end of the workshop you will be able to:
- Understand how emotions work
- Recognise you hot triggers
- Be aware of impulses as they arise
- Be aware of when you are in the grip of an emotion
- Develop self-monitoring capabilities.
- Recognise emotions in others to aid deeper understanding
- Use this information to work with others constructively
The content covered within the Emotional Skills and Competencies (ESaC) workshop is outlined below.
- Pre-test (ESaC)
- Emotions defined
- Automatic appraisal system
- Self awareness/Management
- Pre-test (METT – Micro expression training tool)
- Facial Expressions
- Post-test (METT)
- Subtle/Partial/Mini Expressions
- Body Language
- Verbal style, content and voice
- The PEER Model
- Preparation for ESaC
- Managing the process
- Preparation and engagement
- Evaluating and understanding
- Post-test (ESaC)